What to do if you have a complaint

Newells Travel is an active member of the Institute of Customer Service. As such, we have a keen desire to satisfy our customers through the service we provide, and the holiday products we sell. Should you feel the need to complain either before, after or during your holiday, we will do all we can to help resolve the situation.
In order to complain, please contact Newells Travel by telephone on 0800 008 7411 or by email
We will then implement our complaints resolution process as soon as is reasonable possible, to make sure that your holiday goes ahead without further reason to complain.