When international travel was cancelled by Boris we were disappointed that we wouldn’t be able to go on holiday but understood why.
Having heard so many stories about people having had tremendous difficulties getting refunds this was our next concern.
We shouldn’t have worried. The team at Newell’s Liskeard have been exceptional all the way through from us first suspecting we may not be able to go on holiday until the money was back in our account. It has truly been a worry free process and throughout we have always felt fully informed and supported.
Like others we have been tempted to book direct and perhaps save a little bit but after this experience we will always book through a travel agent as when things go wrong you need professional and customer focussed assistance which is exactly what we received from Newell’s.
Thanks so much for all your help and support."
Many thanks to Jo, Dawn and the Newell’s TRAVEL team for their invaluable help arranging all our holiday plans before, during and after our recent Mediterranean cruise and trip to Italy.
If you ever thought it was easier and more cost effective to do all the holiday booking yourself think again. Using the travel agents still allowed us to create a holiday package to suit our taste and purse but all the stress was taken away from us, as Newell’s did all the hard work seeking out availability, the best prices and all the booking!
This proved invaluable when we were away as the coronavirus crisis took hold, causing chaos to the travel industry. Although there was still uncertainty, Newell’s took away all the stress, by working away on our behalf rearranging our flights, hotels and transfers, whilst we continued to relax back and make the most of our trip.
Our plans were altered almost every day, but we knew we were in safe hands. We also had the added reassurance that by booking our holiday this way, we were ensured a refund for the aspects of our trip which had to be cancelled due to the ever-changing and exceptional situation.
Can’t thank you enough."
Rob and Paula Hine
We would like to say a big THANK YOU to the girls at Newell’s TRAVEL Saltash. Firstly for helping my husband to sort out a surprise trip to Iceland with whale watching and seeing the Northern Lights for my birthday. Sadly it all went terribly wrong due to a storm (90m/h winds and blizzard conditions) just as we were trying to land at Keflavik airport, which resulted in a diversion to Glasgow to re-fuel the plane and an immediate return to Bristol airport where we were told there were no available flights for another week. On our return home a telephone call to Newell’s was all it took to sort things out and we were offered a chance to re-book for the following week or a full refund. Thank you for your care and attention, it is much appreciated.
Ms B – Saltash"
We recently came back from our New Zealand tour which Chris Jago in Truro arranged for us. He always has time for us and no matter what we ask him, he answers all our questions and we know we can travel with confidence."
Mr & Mrs L of Truro
As a disabled pensioner who needs questions answered in layman’s terms, Debbie, Laura & Natasha are worth their weight in gold. They couldn’t help me enough, they were spot on with information and reassurance. I have never come across such 3 great people who work as a first class team."
Miss J of Newquay
We have just returned from our week in Jersey and I just had to thank you for your assistance. All the documents you provided were really helpful and made our journey that much easier.
The Longueville Manor is an absolute delight and I would not hesitate to recommend it. The staff couldn’t of been more helpful and made us feel like Royalty and the food is superb with such fresh ingredients. I had no problems with my gluten free diet which was great.
Thank you once again and we will definitely book our next holiday through yourselves."
Mrs H – via Truro office
Thank you so much for arranging the recent Lapland trip which our party of 6; including 2 girls of 5 and 6; enjoyed immensely. Loads of snow!! The Levitunturi Spa Hotel was ideally located and provided excellent facilities for all age groups. Our pre-booked excursions were professionally handled by the Inghams reps who were friendly and informative throughout our stay. All-in-all, a holiday to remember for “children” of all ages!! We would not hesitate to make holiday arrangements through Newell’s in the future.
E & S of Newquay
E & S of Newquay – via letter
We wanted to thank you very much indeed for making all the arrangements for our trip to Berlin. We had a really lovely time with our daughter, the holiday being made so very enjoyable as a result of your arrangements. The Westin Grand Hotel was superb with the breakfast being fit for a King!! We felt very comfortable there and our room was just what we needed for our stay.
The taxi both ways between the airport and the hotel worked extremely well – very pleasant and helpful drivers with text messages from the company to let us know what was going on – all very professional.
So thank you very much indeed Lisa. You can rest assured that you made a substantial contribution towards the two of us having had a really happy and anxious free holiday – you are a credit to your company.
Our kindest regards,
Mr & Mrs P from Flushing"
Holiday to Berlin in December 2015 arranged by Lisa in Falmouth Office
Thank you to Kay at the Hayle branch, she searched for a perfect holiday for us and made it totally hassle free. Would highly recommend them. Will be in touch very soon"
Ms E – received via FaceBook
Many, many thanks for arranging such a special wedding and honeymoon for us. It was a dream come true! 5* and fantastic. We had a wonderful time and our family had the holiday of a life time. Many thanks for the lovely bouquet, such a wonderful gesture. Best wishes."
Mr & Mrs S from Saltash
Thank you for arranging our recent holiday to Kos so efficiently. We had a lovely time and found the hotel excellent and ideal for our party of 11! All went to plan with Olympic Holidays and I greatly appreciate your part in the initial search for a holiday at the height of the season for a large group, not to mention your care and attention to detail throughout. Many thanks from the whole group."
Mrs H from Bodmin
As this was my first cruise I did not know what to expect but it exceeded all my expectations."
Miss H from Cornwall