Mr and Mrs Edmunds
We found Newell’s of Tavistock to be extremely helpful in exploring the options for a holiday in Malaysia. When covid hit in early 2020 and prevented our plans from happening they helped us reorganise dates and schedules to a time when overseas travel was becoming a possibility again. When this revised schedule was also cancelled by the tour company and the airline they were very persistent in seeking our reimbursement. It took them 5 months of dedicated effort on our behalf but they persevered and succeeded in the end.
Over the entire period they were unfailingly a pleasure to deal with and kept us fully informed. We would have no hesitation in organising holidays through them again and would recommend them to other holidaymakers.