When international travel was cancelled by Boris we were disappointed that we wouldn’t be able to go on holiday but understood why.
Having heard so many stories about people having had tremendous difficulties getting refunds this was our next concern.
We shouldn’t have worried. The team at Newell’s Liskeard have been exceptional all the way through from us first suspecting we may not be able to go on holiday until the money was back in our account. It has truly been a worry free process and throughout we have always felt fully informed and supported.
Like others we have been tempted to book direct and perhaps save a little bit but after this experience we will always book through a travel agent as when things go wrong you need professional and customer focussed assistance which is exactly what we received from Newell’s.
Thanks so much for all your help and support.